Keep permits, food handler cards, commissary letters, temperature logs, sanitizer test results, supplier invoices, and your menu readily available in a binder or tablet. Having everything organized reduces delays and lowers stress. Inspectors appreciate fast access, and your team stays focused on service, not searching for critical paperwork during busy, high-pressure moments.
Greet the inspector, introduce your lead, and briefly describe your setup. Stay calm, answer directly, and avoid guessing if unsure—offer to verify. Invite questions and demonstrate handwashing or temperature checks on the spot. A respectful, transparent approach builds rapport and often resolves concerns quickly, keeping lines moving and staff morale steady throughout service.
If the inspector points out a gap, correct it immediately. Reposition equipment, add ice, reheat items, or replace sanitizer on the spot. Note the fix in your log. This proactive stance shows responsibility, prevents citations, and reassures everyone that safety is actively maintained, not merely promised in paperwork or training materials.